Resolved -
The incident has been resolved,
Jun 17, 13:51 CEST
Update -
We are continuing to monitor for any further issues.
Jun 17, 13:50 CEST
Monitoring -
Dear Customer,
All faulty devices have been replaced. Currently we are doing the cleanup and monitoring the situation.
We are very sorry for the incident!
As soon as the root cause is fully identified we will send a report to you through our Ticket System.
Best regards
Jun 17, 13:30 CEST
Update -
Dear Customer,
We have identified that the recent restarts of some network devices were caused by faulty Power Distribution Units (PDUs). Our team is currently in the process of replacing the affected units to restore full operational stability.
A detailed root cause analysis will be conducted at a later stage to ensure we address the underlying issue and prevent recurrence.
We appreciate your patience and will continue to keep you updated on our progress.
Best regards,
Jun 17, 12:47 CEST
Identified -
The issue has been found we are working on a solution to get the Issue resolved
Jun 17, 12:11 CEST
Investigating -
We are currently investigating an ongoing incident in our Network - updates will follow soon
Jun 17, 11:47 CEST
